Shipping Policy

At Thread & Press, most of our apparel is made to order. We work to process, produce, and ship orders as quickly as possible while maintaining our quality standards. Please review the shipping information below before placing your order.

Order Processing & Production Time

Most print-on-demand orders are processed and prepared for shipment within 3–5 business days after an order is placed.

Custom, personalized, bulk, screen-printing, DTF, or other specialty orders may require additional production time. Estimated production timelines for custom orders will be provided during the ordering or approval process when applicable.

Business days do not include weekends or U.S. federal holidays.

U.S. Shipping & Delivery

After production is complete and your order has shipped, standard delivery within the United States typically takes approximately 3–5 business days, depending on the destination, shipping carrier, and other factors outside our control.

For most standard U.S. print-on-demand orders, customers should allow approximately 6–10 business days from the date the order is placed for production and delivery.

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, or other circumstances outside the control of Thread & Press may affect delivery times.

Free U.S. Shipping

Thread & Press offers free standard shipping on U.S. orders of $75 or more, after discounts and before applicable taxes.

Orders below the free-shipping threshold will be charged the applicable shipping rate displayed during checkout.

Free-shipping promotions apply only where specifically stated and may be subject to separate promotional terms.

International Shipping

Thread & Press may ship to select international destinations where shipping is available during checkout.

International shipping charges are calculated based on the destination, products ordered, and available shipping method and will be displayed at checkout before payment is completed.

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product or shipping price charged by Thread & Press.

International delivery times vary by destination and may be affected by customs processing.

Order Tracking

When tracking is available, you will receive a shipping confirmation email containing tracking information after your order has shipped.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

If tracking has not updated for an extended period or you believe your package may be lost, contact us at orders@threadnpress.com with your order number.

Multiple Shipments

Depending on the products in your order and the fulfillment location, items from the same order may occasionally be shipped separately.

If your order is divided into multiple shipments, you may receive separate tracking information for each package. You will not be charged additional shipping solely because Thread & Press fulfills an order in multiple shipments.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

If you discover an address error after placing your order, contact us immediately at orders@threadnpress.com. We will make reasonable efforts to update the address when possible, but address changes cannot be guaranteed once an order has entered production or shipment processing.

Orders that are undeliverable, returned, delayed, or lost because of an incorrect or incomplete customer-provided address may not qualify for a free replacement or refund.

If reshipment is possible, additional production and/or shipping charges may apply.

Lost Packages

If your package appears to have been lost in transit, please contact us at orders@threadnpress.com.

We will review the tracking information and work with the applicable fulfillment provider or shipping carrier to investigate the shipment.

If a package is confirmed lost in transit and qualifies for replacement or refund under our policies, Thread & Press will provide the appropriate resolution.

Packages Marked as Delivered

If tracking shows that an order was delivered but you cannot locate it, please:

  1. Verify the shipping address on your order confirmation.
  2. Check around the delivery location, including porches, mailrooms, parcel lockers, and other secure areas.
  3. Check with household members, neighbors, building management, or reception staff who may have accepted the package.
  4. Contact the shipping carrier for additional delivery information.
  5. Contact Thread & Press if you still cannot locate the shipment.

We will assist where reasonably possible, although a carrier's confirmed delivery may require additional investigation before a replacement or refund can be considered.

Shipping Delays

While we work to provide accurate delivery estimates, Thread & Press cannot guarantee carrier delivery dates.

Shipping may occasionally be delayed because of circumstances outside our reasonable control, including:

  • Severe weather
  • Carrier disruptions
  • Holiday shipping volume
  • Customs processing
  • Natural disasters
  • Incorrect or incomplete addresses
  • Other transportation or logistics disruptions

We appreciate your patience when circumstances outside our control affect delivery.

Custom & Bulk Orders

Production and shipping times for custom, personalized, bulk, DTF, screen-printed, or other specialty orders may differ from our standard print-on-demand timelines.

When applicable, estimated production and fulfillment timelines will be communicated during the quotation, artwork approval, or ordering process.

Large custom orders should not rely on the standard 3–5 business day production estimate unless that timeframe has been specifically confirmed by Thread & Press.

Contact Us

For questions regarding shipping, tracking, or delivery, contact:

Thread & Press
Email: orders@threadnpress.com
Phone: (972) 463-7027
Address: 1228 Brenham Drive, Allen, TX 75013

Please include your order number when contacting us about an existing order.