Refund & Return Policy
At Thread & Press, many of our products are made specifically for each order. Because of this, our return and refund policy differs from that of a traditional retail store. Please review the policy below before placing your order.
Print-on-Demand Products
Most Thread & Press retail products are produced on demand after an order is placed.
Because these items are made specifically for each customer, we do not accept returns, refunds, or exchanges for:
- Change of mind or buyer’s remorse
- Ordering the wrong size
- Selecting the wrong color
- Preference changes
- Customer ordering errors
We strongly recommend reviewing the product description, available color options, and size chart carefully before completing your purchase.
Damaged, Defective, Misprinted, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 30 days of delivery.
Email us at orders@threadnpress.com and include:
- Your order number
- A brief description of the issue
- Clear photos showing the problem
- Photos of the packaging, shipping label, or packing slip if requested
Once the issue is reviewed and approved, Thread & Press may provide a replacement or refund at no additional cost, depending on the circumstances.
Please do not send an item back unless we specifically instruct you to do so.
Lost Packages
If your tracking information indicates that your package may be lost in transit, please contact us at orders@threadnpress.com.
We will review the shipment and work with the applicable fulfillment or shipping provider to determine the appropriate resolution.
If the shipment is confirmed lost, an eligible order may be replaced or refunded.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Orders that are undeliverable, returned, or lost because of an incorrect or incomplete customer-provided address are not eligible for a free replacement or refund.
If reshipment is available, the customer may be responsible for additional shipping or production costs.
Please contact us as soon as possible if you notice an address error. Once an order has entered production or has shipped, we may not be able to change the address.
Custom and Personalized Orders
Custom and personalized orders are created specifically according to the customer’s requested artwork, design, quantities, garment selections, and other specifications.
For this reason, custom orders are final sale and are not eligible for returns, exchanges, or refunds due to:
- Change of mind
- Customer-provided artwork or information
- Incorrect size or garment selections made by the customer
- Color or style preferences
- Approved artwork, design, or proof decisions
- Quantity selections
- Other customer-approved specifications
Once production has started, custom orders generally cannot be canceled or modified.
Custom Order Production Errors
Although custom orders are final sale, we stand behind the quality and accuracy of our work.
If a custom order contains a manufacturing defect or differs materially from the final approved proof or agreed order specifications due to an error by Thread & Press, please contact us promptly.
We will review the issue and, when appropriate, may repair, reprint, replace, or otherwise correct the affected items.
Issues resulting from customer-approved artwork, spelling, sizing, placement, colors, or other approved specifications are not considered production errors.
Cancellations
Because print-on-demand and custom products may enter production shortly after an order is placed, cancellations are not guaranteed.
If you need to request a cancellation, contact us immediately at orders@threadnpress.com.
If production has not started, we may be able to cancel the order. Once production has begun, the order may no longer be eligible for cancellation or refund.
Refund Processing
When a refund is approved, Thread & Press will process the refund to the original payment method whenever possible.
Processing times may vary depending on your bank, credit-card issuer, or payment provider.
Shipping charges are generally non-refundable unless the refund is being issued because of a qualifying fulfillment or shipping error.
Exchanges
Because our products are generally made to order, we do not offer standard exchanges for size, color, or preference changes.
If your item qualifies under our damaged, defective, misprinted, or incorrect-item policy, we will work with you on the appropriate replacement or refund.
Sale and Promotional Items
Sale pricing or promotional discounts do not change the eligibility rules outlined in this policy.
Eligible damaged, defective, misprinted, or incorrect items will still be reviewed under the same standards regardless of whether they were purchased at full price or during a promotion.
Contact Us
If you have any questions about a return, refund, replacement, or order issue, please contact:
Thread & Press
Email: orders@threadnpress.com
Phone: (972) 463-7027
Address: 1228 Brenham Drive, Allen, TX 75013
Please include your order number whenever contacting us about an existing order.